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Returns, Refund & Exchange

Our Returns Policy is in addition to your rights under the Australian Consumer Law.

Returns and Exchange Requirements

  • Proof of purchase provided
  • Tags attached
  • Garment in original condition, including unworn and unwashed
  • Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.
  • Returns forms enclosed in returns package.

Online Store Returns Policy

follyandjane.com.au is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on follyandjane.com.au, you are entitled to an exchange or store credit within 14 days of receipt should it meet the below requirements:

  • Proof of purchase provided
  • Tags attached
  • Garment in original condition, including unworn and unwashed
  • Please make sure that swimwear is tried on over your own underwear. In the interest of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.
  • Enclosed in your original order.

Please keep in mind a REFUND will only be given if the item is deemed to be FAULTY.   There is NO return or exchange on SALE items.

Postage of Exchange or Refund

Folly & Jane does not accept responsibility of customer sent return or exchange packages; so it is advised that when delivery returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.

PLEASE NOTE: Delivery costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless deemed faulty by a Supplier Representative.

Returns Address
Please direct all return or exchange packages to:

Folly & Jane Website Returns
Folly & Jane
Shop 2
358 Hargreaves Street
BENDIGO VIC 3550

Refunds will be processed in the method as the original payment within 5 business days of Folly & Jane receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.

PLEASE NOTE: Folly & Jane cannot be held accountable for banking institution processing timeframes.

Exchanges or Replacements

Folly & Jane offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability.

These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
A limit of 1 exchange per order applies, unless product deemed faulty by a Supplier Representative. Should a refund be requested for the exchanged item, Folly & Jane is happy to process a refund, should it meet the Returns Policy requirements.
Should a faster exchange be required, Folly & Jane recommends visiting the Store, or alternatively sending the item back for a refund and placing a separate order online for the new item. Folly & Jane will not accept out of pocket expenses should a customer choose this option.

SAME VALUE EXCHANGE
Should the item requested for exchange be the same value as that of the product being returned, no additional payment will be required and the exchange item will be dispatched free of charge.

DIFFERENT VALUE EXCHANGE
Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:
A variance where payment is owed to the customer will be refunded as per the original order payment method.
A variance where payment is owed to Folly & Jane, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.

Online Return or Exchange – In Store Processing

INSTORE EXCHANGES
Folly & Jane can process online exchanges for the same value only and accept product for refunds, should the item meet the requirements as listed above.
Should your requested exchange item be at a different value, a refunded for your original order will be processed within 5 business days of request and you will be required to purchase the requested items separately. Folly & Jane will not accept out of pocket expenses should a customer choose this option.

PLEASE NOTE: Folly & Jane cannot be held accountable for banking institution processing timeframes.

Is your size or colour sold out or unavailable?
Fallen in love with a style, but can’t find your size or colour? Contact a Folly & Jane Customer Service Representative at info@follyandjane.com.au to find out if it can be sourced for you.